Welcome to the final edition of What’s Happening at YourPlace for 2021!
Last year at about this time I introduced myself as the incoming CEO for YourPlace, and briefly mentioned some of the great things we were hoping to achieve in 2021.
Looking back, I would say that 2021 has been both challenging and exciting as we’ve tried to deliver on some of the projects we had planned.
I am pleased to advise that in partnership with the South Australian Housing Authority, we are about to embark on a redevelopment program. Not only will this project allow us to replace some old properties with some new ones, but it also will allow us to add five properties to the YourPlace portfolio. We will keep you posted as the project unfolds.
We are also just about to relocate to the Adelaide CBD into a new office that is closer to public transport, and more easily accessed by our tenants and partner organisations. We are currently planning on moving at the end of January 2022 and will provide more information closer to that date.
Following the results of the tenant satisfaction survey I discussed in the last newsletter, we have now reviewed our Appeals and Complaints policies. A copy of the Complaints Policy is attached for your information and both policies can be found on our website. I encourage you to discuss them with your tenancy officer.
At YourPlace, we have a firm focus on tenant safety, and this year we undertook asbestos audits of around 350 of our properties to ensure that any asbestos is effectively identified and managed. We did this alongside some other regular service items we undertake, such as smoke alarm checks.
Of course, the spectre of COVID-19 continues to loom over us, and as states across Australia loosen border restrictions, we at YourPlace have been working hard to make sure we adopt an approach that allows us to continue to provide great tenancy and property management, while also ensuring the safest environment for tenants and staff. We have a bit more information on this later in the newsletter.
Finally, I’m happy to say that this year I have been lucky enough to visit many of you, either in your homes or at events we’ve held. Thank you all for being so open with your feedback and ideas!
All the very best to you and your loved ones (including the furry ones!) for the festive season. I hope that in 2022, I’ll get to meet even more of you, perhaps at our new office!
YourPlace Housing will be closed from Saturday 25 December and reopen on Monday 3 January 2022. If you have any urgent maintenance issues, please call our Emergency Maintenance Service on 0414 367 735.