Strategic Plan & Corporate Policies

Strategic Plan 2023–2026

Read our Strategic Plan 2023–2026: Download PDF [80kb]

Our Vision is for everyone to have access to an affordable home that meets their needs.

Our Purpose

What We Do: With a focus on people with disability and those that are socially disadvantaged, we provide housing that is affordable, appropriate, and suited to people’s unique requirements.
How We Do It: We build strong relationships with our tenants and those that support them. We are committed to following through, and actively advocate for improved housing opportunities for everyone.

Our Values

Supportive and Collaborative
Inclusive and Respectful
Curious and Adaptable
Fair and Transparent

Strategic Focus Areas

Tenants and Customers are engaged and provided great services
Properties are high quality and well located
Partnerships that improve tenant opportunity and outcomes
Sustainability at the centre of our business and strategic goals
Our People are valued and supported

Annual Priorities – 2023

Existing Specialist Disability Accommodation (SDA) Management

Develop and implement a workplan to assess and improve utilisation and management of existing SDA properties.

Tenant Engagement and Service Design

Develop a new service model based on a better understanding of tenant experience to help improve our services.

Business Diversification and Growth

Investigate new opportunities for raising more revenue or better managing existing operational costs.

Stronger Partnerships

Develop new partnerships with other agencies to identify ways of building a network of service and support relationships to better support our tenants.

Strategic Focus and Objectives

1 – Tenants and Customers

2 – Properties

3 – Partnerships

a) Develop a stakeholder engagement plan which describes who our partners are and how we will work with them
b) Establish clear arrangements with a range of partners which clarify roles and responsibilities to improve the effective and coordinated delivery of services to tenants
c) Develop a communications and public relations strategy that helps to build our profile as a high-quality housing provider

4 – Sustainability

a) Ensure financial sustainability while meeting our strategic objective of renewal and improvement of our housing portfolio
b) Investigate a more diverse range of housing service options, including fee for service management opportunities and government tenders
c) Establish an Environmental, Social and Governance (ESG) reporting regime to better evaluate sustainability and provide transparency to investors and stakeholders

5 – Our People

Download Strategic Plan 2023–2026

Corporate Policies

Our Policies set out what YourPlace Housing does, our principles and commitments. They demonstrate how we live our values and how we deliver our strategies.

YourPlace Housing maintains a suite of policies to ensure:

our stakeholders are aware of their rights and responsibilities, and
the organisation operates fairly, effectively and in accordance with the law

Policy Resources

Privacy Policy: Download PDF [280kb]
Complaints Management Policy: Download PDF [85kb]
Complaints Management Policy – Easy Read Version: Download PDF [1mb]
Appeals Policy: Download PDF [125kb]
Whistleblower Policy: Download PDF [133kb]
Code of Conduct: Download PDF [125kb]

If you need any further information, or can't see a document you need, please contact us on 08 8351 8466 email us on info@yourplacehousing.com.au