We understand that over time there will be some deterioration due to the normal ageing process and use of the property. This deterioration is called ‘fair wear-and-tear’ and you won’t be charged for repairs and maintenance related to this.
Non Fair Wear and Tear
Non-fair wear and tear has the opposite meaning. It means any deterioration of, or damage to the property that is not due to age or normal use of the property. In these circumstances it is generally your responsibility to pay for these repairs.
Who Pays for What?
When maintenance requests are received we will undertake an assessment of any damage to your house and always discuss the outcome of our findings with you including who is responsible for paying for repairs.
As a guide the following lists provide some examples of who is responsible for what.
- fair wear and tear to structural items and fixtures
- leaking gutters or taps
- faulty locks or doors (unless damaged by you or your guest)
- damage to roof as a result of storm activity or wind
- replacement of worn-out hot water service
- air-conditioning for which a levy is collected
- annual Smoke Alarm Checks
- annual Thermostatic Mixing Valve tests (if fitted)
- any additions or modifications to the property
- damage to the property caused by you, your visitors or support workers, excluding fair wear and tear
- items excluded under the Residential Tenancies Act Regulations 1995, Section 11 (see table on page 20 of Tenant Handbook for details)
- toilet/drain blockages caused by foreign material e.g. hand wipes, excessive paper
- washing machines, fridges, microwaves etc
- replacement of light globes, sensors and batteries
- replacement of water filters
- costs associated with regaining entry to the property if you accidentally lock yourself out
- damage to doors walls, screens and handles excluding fair wear and tear
- replacement of lost remote controllers to roller doors
- failure to provide access:
if you or your support agency agree on a time for maintenance work to be undertaken and then are not on site to provide access to a Contractor any call out fees will be on-charged to you or the support agency, whichever is appropriate
- unwarranted maintenance:
if you or your support agency request maintenance work to be undertaken that turns out to be unnecessary any call out fees will be on-charged to you or your support agency, whichever is appropriate