Please read our troubleshooting tips before you call us…
What you can do:
- Are you up to date with payments to your energy supplier
- If your heating is gas check if the pilot light on the hot water service has gone out
- If yes check the instructions on the hot water service and relight the pilot
- If the pilot light is still alight, it could be that you have used all your hot water for the day
- If your heating is electric, check the circuit box to see if the circuit breaker has switched off
- If this is the case you need to flick the switch back on to make the system work
- If you still don't have hot water the next morning, phone us on 8351 8466
What you can do:
- Turn off the gas supply at the mains* usually on the outside wall at the front or side of the house
- Phone us on 8351 8466 immediately
What you can do:
- Are you up to date with payments to your electricity company?
- Check if all power is off in the street. A simple look at the neighbours and street lights will tell you if the problem is just your house or if it is a broader problem with electrical supply to your area.
- If it is a problem in the whole street call 131 366
- If the problem is just at your property, check if an appliance has set off a circuit breaker. These are located in a panel in the circuit box in the house or outside where the Electricity Meter is located.
- If the RCD has been set off, reset it. If it goes off again, one possibility is that there is an electrical appliance causing the problem. Often this is the most recent appliance that has been used. Disconnect that appliance, reset the switch. If it is set off again then disconnect all appliances, including the fridge, reset the switch, and then plug them back in one a time to find out which of your appliances is causing the problem.
- If it's a light that's not working, check whether lights in other rooms work – it may be that the light bulb has blown and needs to be replaced
- If you are unsure, call us on 8351 8466 or (0414 367 735 after hours) and we can help diagnose the problem
- If it's a light that's not working, check whether lights in other rooms work – it may be that the light bulb has blown and needs to be replaced
- If you are unsure, call us on 8351 8466 or (0414 367 735 after hours) and we can help diagnose the problem
What you can do:
- Turn off electricity at the mains (usually in the hallway or outside on the front or side wall of the house
- Flip switches to off
- Phone us on 8351 8466 or (0414 367 735 after hours)
What you can do:
- Turn off water supply at the mains water meter (usually located in the front garden)
- Phone us on 8351 8466 or (0414 367 735 after hours)
What you can do:
- Phone us on 8351 8466 or (0414 367 735 after hours)
What you can do:
- Check with your supplier (phone or website) to see if they’ve turned off the gas supply to your areas or your house for some reason
- If your supplier has not turned of your gas phone us on 8351 8466 or (0414 367 735 after hours)
What you can do:
- Have you cleared hairs, soap, food etc. from the waste pipe and drain?
- Have you tried pouring hot water down the sink or using a drain cleaner to try to free the blockage?
- Have you removed old food from the kitchen waste and poured boiling water down the drain?
- Are there any leaves blocking the drains outside?
- If you still need assistance please contact us 8351 8466 or after hours on 0414 367 735
What you can do:
- Make sure everyone in the house knows to RING 000 in an emergency
- Make sure everyone is familiar with all the exits in the home and the location of the mains water, circuit board etc. Keep all pathways and access points clear of rubbish bins and other items
- If you are concerned about your health or safety when extreme heat is expected you can register for a volunteer phone welfare check during these events. The service is run by Red Cross volunteers and you can register by calling 1800 188 071.
What you can do:
- If you are unsure how to start or use an appliance in your home please refer to the manuals provided at the beginning of your tenancy
- Alternatively, manuals and troubleshooting guides for appliances can be viewed from the manufacturer’s website on www.manualsonline.com
- Ring us on 8351 8466 and we can help diagnose the problem
What you can do:
- Water use in warmer months tends to be a bit higher, so if it looks like your water use has increased, make sure you are comparing it to a similar time of year
- Water use in the warmer months is normally higher because we use more water on our gardens and lawns, run evaporative air conditioning, and shower more often
- Irrigation systems are the biggest water guzzler in the home so test your irrigation system for any possible leaks
- You may also be using more water through extra irrigation or watering if you have put in a new garden or lawn
- Toilets, dishwashers, washing machines, pipes, hot water systems, garden irrigation (including sprinklers), and taps are all some of the things that may experience a leak or burst and can result in increased water use. If you think that your toilet, pipes, hot water unit, or tap(s) are leaking call YourPlace Housing on 8351 8466 immediately. A leaking tap can waste up to 10,000 litres of water a year and a constant trickle into the toilet bowl wastes around 9,000 litres a year.
- You are responsible for the cost to repair leaks to any of your appliances, i.e. washing machine, dishwasher or irrigation system.
- Your water use might have increased if you have installed new appliances or fittings such as:
– a dishwasher
– washing machine
– irrigation
– shower heads
– taps - It's easy to forget that your water use might have gone up because you've had house guests or the number of people in your house has increased. If you have extra people in your house, this may affect your water use.
