Financial counsellors are non-judgmental, qualified professionals who provide support, information and advocacy to people in financial difficulty.
They offer information, counselling and advocacy on a range of issues:
- Financial stress and hardship
- Electricity, gas, water and phone bills
- Multiple debt problems including legal action
- Budgeting and money plans
- Rental and mortgage problems
- Pensions, allowances and concessions
- Personal loans and credit cards
- Threat of eviction
- Thread of repossession
Financial counsellors can talk to your creditors on your behalf and, where possible, try to negotiate lower payments. A financial counsellor can help identify your options and give you the information you need.
Financial counselling services are free, independent and confidential and available to everyone.
- Contact: 1800 007 007
- Opening Hours: 9.30am to 8pm – Monday to Thursday 9.30am to 4.30pm – Friday
- Website: www.safca.org.au
A financial counselling service is available within many not-for-profit organisations e.g. The Salvation Army, Uniting Communities, Anglicare, therefore the best way to engage with a financial counsellor is via the National Debt Helpline (the gateway service).